Brex experienced a critical incident on November 18, 2025 affecting Dashboard and Mobile and 1 more component, lasting 3h 12m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 18, 2025, 01:17 PM UTC
Our ability to provide support via chat, text or phone is impacted. Our team is aware of the issue and is actively working to correct it.
- identified Nov 18, 2025, 01:24 PM UTC
Our ability to provide support via chat is impacted, but you can continue to receive support via phone. Our team is aware of the issue and is actively working to correct it.
- identified Nov 18, 2025, 01:34 PM UTC
Our ability to provide support via chat is impacted, but you can continue to receive support via phone. This is due to an outage by one of our partners, Cloudflare. Our team is actively monitoring the issue for resolution.
- identified Nov 18, 2025, 02:12 PM UTC
We are unable to provide support via chat, but phone support is available. Other functionality, including receipt processing and address verification are also impacted due to an outage by one of our partners, Cloudflare. Our team is monitoring the issue.
- monitoring Nov 18, 2025, 02:50 PM UTC
We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.
- resolved Nov 18, 2025, 02:55 PM UTC
We experienced an outage affecting chat support, receipt processing and address verification due to an outage by one of our partners, Cloudflare. This is now resolved, and our team is monitoring to ensure normal operations.