brew experienced a minor incident on August 25, 2022 affecting Facebook DMs and Comments and Instagram Comments, lasting 16h 45m. The incident has been resolved; the full update timeline is below.
Affected components
Facebook DMs and CommentsInstagram Comments
Update timeline
- investigating Aug 25, 2022, 12:50 PM UTC
We have pushed a few changes in our Engage platform which might result in a few disruptions related to re-opening of old conversations and some replies not being sent. We are actively working on the fix. It should be resolved in some time. We will keep you posted.
- monitoring Aug 25, 2022, 02:23 PM UTC
We have identified and rectified all the issues reported. Everything should be up and running. But we are still monitoring, let us know if you face any errors.
- resolved Aug 26, 2022, 05:36 AM UTC
This incident has been resolved.