brew experienced a major incident on October 9, 2025 affecting Twitter DMs and Mentions and Twitter Keywords and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.
Affected components
Twitter DMs and MentionsTwitter KeywordsFacebook DMs and CommentsInstagram CommentsGoogle My Business Reviews
Update timeline
- identified Oct 09, 2025, 07:43 AM UTC
A background indexing task in one cluster is causing intermittent delays and load errors for some users. Data remains safe and queued actions will process as capacity recovers. No action is required. We're steadily restoring service and monitoring closely. Apologies for the inconvenience.
- resolved Oct 09, 2025, 09:33 AM UTC
This incident has been resolved.