Breathe experienced a minor incident on October 1, 2021 affecting HR Application and ROTA Application, lasting 4h 47m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Oct 01, 2021, 08:02 AM UTC
We are aware of some customers being unable to access Breathe at the moment and receiving a message that reads "502 Bad Gateway". We are looking into this and will update you on the status of our investigation as soon as we can
- investigating Oct 01, 2021, 08:35 AM UTC
This issue has been identified as only affecting Breathe HR. Rota, Time and Attendance has not been affected. There has been no impact on customer data integrity and we will provide further updates shortly. Thank you for your patience
- identified Oct 01, 2021, 09:40 AM UTC
Our technical team believe they have identified the cause of the error being experienced by our customers and are currently attempting a fix. We will be sure to provide any further updates as soon as they are available. Users will still be experiencing the issue at this time.
- identified Oct 01, 2021, 10:09 AM UTC
Our technical team are now currently in the process of attempting to identify a workaround to resolve this issue. Thank you for your continued patience while we try to fix the issue as soon as possible.
- identified Oct 01, 2021, 10:33 AM UTC
Investigation into identifying a workaround for this issue is still continuing. We thank you again for your patience, further updates will follow as soon as they are available.
- resolved Oct 01, 2021, 12:49 PM UTC
This incident has now been resolved and users should be able to successfully log in to Breathe HR without any problems. Thank you once again for your patience while we have been working to resolve this as quickly as possible.