Breathe incident

RTA and Mobile app affected by slow loading times and "something went wrong" error message

Critical Resolved View vendor source →

Breathe experienced a critical incident on November 14, 2024 affecting ROTA Application and People Portal (Mobile App), lasting 59m. The incident has been resolved; the full update timeline is below.

Started
Nov 14, 2024, 09:37 AM UTC
Resolved
Nov 14, 2024, 10:37 AM UTC
Duration
59m
Detected by Pingoru
Nov 14, 2024, 09:37 AM UTC

Affected components

ROTA ApplicationPeople Portal (Mobile App)

Update timeline

  1. investigating Nov 14, 2024, 09:37 AM UTC

    Our team are currently aware of an issue being experienced when accessing the RTA module. The RTA module and mobile app cannot currently be accessed by customers with the RTA module turned on. Thank you for your continued patience while we work to fix this for you as soon as possible. Team Breathe

  2. monitoring Nov 14, 2024, 10:01 AM UTC

    Our team has completed the required work and service has resumed. The RTA module and mobile app are now working as expected. We will continue to monitor this to ensure performance is not impacted further. We would like to thank everyone for their patience while we worked to fix this as soon as was possible. Team Breathe

  3. monitoring Nov 14, 2024, 10:02 AM UTC

    We are continuing to monitor for any further issues.

  4. resolved Nov 14, 2024, 10:37 AM UTC

    This incident has been resolved.