Breathe experienced a major incident on January 23, 2025 affecting HR Application and ROTA Application and 1 more component, lasting 7d 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2025, 01:58 PM UTC
We are currently aware of an issue preventing some of our customers from logging in. Users are presented with a "Network Error" banner when entering their log in details. This is also affecting the ability for partners to access their client accounts. This issue is intermittent and doesn't affect all users. Thank you for your patience whilst we work to resolve this as soon as possible
- investigating Jan 23, 2025, 03:40 PM UTC
We are continuing to investigate the intermittent issues with logging in. We are also seeing issues with performing the following actions: - Sending a welcome email - Resetting a password - Resetting 2FA - Updating an email Thank you for your patience
- monitoring Jan 23, 2025, 05:09 PM UTC
Thank you for your patience, while we worked on resolving the issue. System functionality should now be back to normal. We will continue monitoring this to ensure there are no further problems.
- investigating Jan 24, 2025, 09:03 AM UTC
We have had further reports of network errors when logging in to Breathe. While we continue to investigate the cause you may encounter issues with the following actions: - Sending a welcome email - Resetting a password - Resetting 2FA - Updating an email Thank you for your patience while we continue to investigate.
- monitoring Jan 24, 2025, 10:15 AM UTC
A fix has been implemented and functionality should be restored. We will continue to monitor this. Any affected users may need to clear their browser's cache before they can access their account again. If you have tried this and still cannot gain access, please contact our support team at [email protected]
- resolved Jan 30, 2025, 04:27 PM UTC
This incident has been resolved.