Breadcrumb Outage History

Breadcrumb is up right now

Breadcrumb had 1 outage in the last 2 years totaling 11h 24m of downtime — averaging 0 incidents per month.

There was 1 Breadcrumb outage since October 20, 2025 totaling 11h 24m of downtime. Each is summarised below — incident details, duration, and resolution information.

Source: https://status.breadcrumb.com

Critical October 20, 2025

Service Interruption: Chat, Phone Support & other systems

Detected by Pingoru
Oct 20, 2025, 02:41 PM UTC
Resolved
Oct 21, 2025, 02:06 AM UTC
Duration
11h 24m
Affected: U-Series Support
Timeline · 3 updates
  1. identified Oct 20, 2025, 02:41 PM UTC

    We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.

  2. monitoring Oct 20, 2025, 11:23 PM UTC

    Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.

  3. resolved Oct 21, 2025, 02:06 AM UTC

    This incident has been resolved.

Read the full incident report →