Breadcrumb experienced a major incident on May 27, 2021 affecting U-Series Support, lasting 1h 19m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating May 27, 2021, 03:23 PM UTC
Upserve's Technical Operations team is actively investigating reports of connectivity issues with chat-based support. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- identified May 27, 2021, 03:50 PM UTC
Upserve's Technical Operations team has identified the issue with chat-based support. Changes are being implemented to address connectivity issues, and will continue to be monitored until service is fully restored. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- resolved May 27, 2021, 04:43 PM UTC
Upserve's Technical Operations team has confirmed that the changes made to the chat-based support system were successful and chased-based support is now fully functional. Upserve platform infrastructure is, has, and remains 100% functional.