Breadcrumb experienced a minor incident on June 9, 2021 affecting U-Series Support, lasting 2h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 09, 2021, 05:54 PM UTC
Upserve's Technical Operations team is actively investigating reports of connectivity issues with chat-based support. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- identified Jun 09, 2021, 06:12 PM UTC
Upserve's Technical Operations team has identified the issue with chat-based support. Our 3rd party chat service provider is implementing changes to restore service, and we will continue to monitor until service is fully restored. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- monitoring Jun 09, 2021, 06:55 PM UTC
Our 3rd party chat service provider has implemented changes and has observed improved performance and restoration of services. We will continue to monitor to ensure service is reliably restored. Our support team remains available via phone at (855) 664-3887. Upserve platform infrastructure remains 100% functional.
- resolved Jun 09, 2021, 07:54 PM UTC
Upserve's Technical Operations team has confirmed that the changes made to the chat-based support system were successful and chat-based support is now fully functional. Upserve platform infrastructure is, has, and remains 100% functional.