Breadcrumb incident

Payment Processing Delays Causing Offline Mode

Minor Resolved View vendor source →

Breadcrumb experienced a minor incident on February 13, 2022 affecting U-Series POS App and HQ and U-Series Payments, lasting 5h. The incident has been resolved; the full update timeline is below.

Started
Feb 13, 2022, 12:22 AM UTC
Resolved
Feb 13, 2022, 05:23 AM UTC
Duration
5h
Detected by Pingoru
Feb 13, 2022, 12:22 AM UTC

Affected components

U-Series POS App and HQU-Series Payments

Update timeline

  1. investigating Feb 13, 2022, 12:22 AM UTC

    Upserve's engineering team is investigating reports of customers in offline mode due to delays in payment processing. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

  2. identified Feb 13, 2022, 12:54 AM UTC

    Upserve's engineering team has identified an issue with FirstData, Upserve's processing partner, that is causing some customers to experience offline mode. Upserve will continue to monitor the performance and mitigate the impact to Upserve customers. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: http://bit.ly/bcomode.

  3. resolved Feb 13, 2022, 05:23 AM UTC

    Upserve's engineering team has mitigated an issue with credit card processing that caused some customers to experience offline mode. Upserve will continue to monitor the performance and mitigate any impact to customers.