Batch Funding Issue 4/4 - First Data Payments

Update timeline

1. identified Apr 06, 2022, 08:43 PM UTC

   Upserve has identified that 3rd party payment processing partner First Data has experienced a service issue on Monday April 4th. As a result, merchants currently processing with Upserve may be missing full funding from their April 4th batch. Please note that Upserve infrastructure is 100% functional. Our engineering team has identified and is working with First Data to resolve the funding issue. Please note that Upserve POS is not affected by this incident and merchants using Upserve POS can continue to operate normally.

2. identified Apr 07, 2022, 06:10 PM UTC

   We are continuing to work with our 3rd party payment processor partner First Data to provide a timeline along with immediate resolution involving Monday's missing batch funding. Please note that Upserve infrastructure is 100% functional. Upserve POS is not affected by this incident and merchants using Upserve POS can continue to operate normally.

3. monitoring Apr 07, 2022, 08:57 PM UTC

   Our 3rd party processing payment partner First Data has identified the root cause for a select number of customer batches from Monday, April 4th which were not funded. We expect these batches to be fully funded by tomorrow, Friday April 8th. Please note that Upserve infrastructure is 100% functional. Upserve POS is not affected by this incident and merchants using Upserve POS can continue to operate normally.

4. resolved Apr 08, 2022, 01:11 PM UTC

   First Data has confirmed successful funding of Monday, April 4th batches for all customers. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.