Breadcrumb experienced a major incident on April 16, 2022 affecting U-Series POS App and HQ and U-Series Payments and 1 more component, lasting 1h 22m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 16, 2022, 04:22 AM UTC
Our engineering team is continuing to investigate connectivity issues and your Upserve Point of Sale may be in offline mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- monitoring Apr 16, 2022, 05:09 AM UTC
Our engineering team has mitigated an issue causing some merchants to operate in offline mode. We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team 24/7 via chat in-app or at help.upserve.com.
- resolved Apr 16, 2022, 05:45 AM UTC
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any further questions, please contact our support team 24/7 via chat in-app or at help.upserve.com.