Breadcrumb experienced a minor incident on June 4, 2022 affecting U-Series POS App and HQ, lasting 1h. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jun 04, 2022, 01:12 AM UTC
Our engineering team is investigating connectivity issues and your Upserve Point of Sale may be in Offline Mode. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- identified Jun 04, 2022, 01:44 AM UTC
Our engineering team has identified an issue causing some merchants to operate in Offline Mode. Resolution work is now underway. Offline Mode allows you to continue operating and collecting credit card payments. More on offline mode here: https://help.upserve.com/s/article/Offline-Mode-Overview and https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- resolved Jun 04, 2022, 02:13 AM UTC
Since our last update, we have observed merchants that had previously been operating in offline mode have returned to normal operation, and this connectivity incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.