Breadcrumb experienced a critical incident on November 19, 2022 affecting U-Series POS App and HQ and U-Series Payments, lasting 1h 29m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 19, 2022, 12:57 AM UTC
One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit help.upserve.com
- investigating Nov 19, 2022, 01:10 AM UTC
We are continuing to investigate this issue.
- identified Nov 19, 2022, 01:39 AM UTC
One of our third party payment processors is investigating higher than normal decline rates on credit card transactions. Your U-Series Point of Sale may be in Offline Mode as a result. Offline mode allows you to continue operating and collecting credit card payments. For more information on offline mode, visit https://help.upserve.com/s/article/Internet-Connectivity-Issues-Android-Tableside
- monitoring Nov 19, 2022, 01:55 AM UTC
Our engineers have observed credit card decline rates return to expected levels and restaurants that had been operating in offline mode have returned to normal operation. We are continuing to monitor resolution of the service disruption by one of our third party payment processors, and will update you again before fully resolving this incident.
- resolved Nov 19, 2022, 02:27 AM UTC
Our third party partner has resolved the incident and your Point of Sale should be operating continuously online.