Breadcrumb incident

12/6/24 Increase in reports of terminals in offline mode

Major Resolved View vendor source →

Breadcrumb experienced a major incident on December 7, 2024 affecting U-Series POS App and HQ, lasting 1h 23m. The incident has been resolved; the full update timeline is below.

Started
Dec 07, 2024, 12:51 AM UTC
Resolved
Dec 07, 2024, 02:15 AM UTC
Duration
1h 23m
Detected by Pingoru
Dec 07, 2024, 12:51 AM UTC

Affected components

U-Series POS App and HQ

Update timeline

  1. investigating Dec 07, 2024, 12:51 AM UTC

    We are currently investigating this issue.

  2. monitoring Dec 07, 2024, 01:36 AM UTC

    We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.

  3. resolved Dec 07, 2024, 02:15 AM UTC

    Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.