Breadcrumb Outage History
Breadcrumb is up right nowPingoru has recorded 50 incidents for Breadcrumb: 6 in the last 12 months and 4 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 0 | 0 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 0 | 0 of 720 (0%) |
| July 2026 | 2 | 52 of 744 (7%) |
| August 2026 | 1 | 1 of 744 (0%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 3 | 7 of 510 (1%) |
Incidents, newest first
Notice October 21, 2026 PHP Security Vulnerability Mitigation 14m U-Series Inventory
Started Oct 21, 2026, 04:52 PM UTC· resolved Oct 21, 2026, 05:07 PM UTC
- monitoring Oct 21, 2026, 04:52 PM UTC
We have implemented key fixes to address potential security risks related to PHP vulnerabilities. Our engineering team is closely monitoring system health and will share additional updates as necessary.
- resolved Oct 21, 2026, 05:07 PM UTC
This incident has been resolved.
Minor October 13, 2026 Intermittent Disruption Impacting HQ Reporting, Workforce, and Online Ordering 3h 19m U-Series POS App and HQ
Started Oct 13, 2026, 07:29 PM UTC· resolved Oct 13, 2026, 10:49 PM UTC
- investigating Oct 13, 2026, 07:29 PM UTC
We are currently investigating service disruptions affecting multiple tools, including HQ Reporting access, Workforce integration performance, and Online Ordering (OLO) services. Our engineering teams are actively working to restore full functionality across all impacted areas.
- monitoring Oct 13, 2026, 08:54 PM UTC
fix has been deployed, and our engineering team is actively monitoring system performance to ensure full stability. We will provide another update once we confirm the issue is fully resolved.
- resolved Oct 13, 2026, 10:49 PM UTC
This incident has been resolved.
Minor August 19, 2026 8/19/2026 Elevated Online Ordering Errors 1h 4m U-Series POS App and HQ, U-Series Payments
Started Aug 19, 2026, 06:10 PM UTC· resolved Aug 19, 2026, 07:15 PM UTC
- investigating Aug 19, 2026, 06:10 PM UTC
The Upserve Engineering team has identified an issue causing an increase in Online Ordering errors. Our team is investigating the cause and will update once more information is available.
- resolved Aug 19, 2026, 07:15 PM UTC
The Upserve engineering team has resolve an issue causing an increase in Online Ordering errors. If you are experiencing any issues with Online Ordering, please contact support.
Minor July 23, 2026 07/22/2026 Upserve Inventory Degradation 1d 2h U-Series Inventory
Started Jul 23, 2026, 07:11 PM UTC· resolved Jul 24, 2026, 09:38 PM UTC
- investigating Jul 23, 2026, 07:11 PM UTC
The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.
- resolved Jul 24, 2026, 09:38 PM UTC
We believe this incident to be resolved, and the Upserve Inventory system to be working normally at this time. However, the root cause of the incident resulted in inconsistent counts data and missing purchase order updates for some customers during the impacted period. We highly recommend that customers cross-reference supplier-provided invoices for orders received or placed since July 14th. We also recommend performing a fresh count to ensure those values are accurate. If you continue to experience discrepancies after completing these steps, please contact our Support team with relevant details, including the approximate date and time of the expected update and any supporting documentation (such as invoices or screenshots), so we can investigate further.
Minor July 21, 2026 07/21/2026 Upserve Inventory Degradation 1d 1h U-Series Inventory
Started Jul 21, 2026, 09:00 PM UTC· resolved Jul 22, 2026, 10:10 PM UTC
- investigating Jul 21, 2026, 09:00 PM UTC
The Upserve engineering team is aware of an issue affecting Upserve Inventory, including reporting and the inability to edit counts. A fix is in progress, and customers should begin seeing recovery over the next few hours. Until then, customers may continue to experience degraded performance. We'll post another update once the issue is fully resolved.
- identified Jul 21, 2026, 09:02 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 21, 2026, 11:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2026, 10:10 PM UTC
This incident has been resolved.
Critical October 20, 2025 Service Interruption: Chat, Phone Support & other systems 11h 24m U-Series Support
Started Oct 20, 2025, 02:41 PM UTC· resolved Oct 21, 2025, 02:06 AM UTC
- identified Oct 20, 2025, 02:41 PM UTC
We are currently investigating a major service disruption impacting the availability of our support channels across all products. The issue is related to a widespread outage with AWS US-East-1 (Amazon Web Services), which is affecting key Internet services globally. Customers may experience difficulty reaching support via phone and chat. We are monitoring the external provider and actively working to restore connectivity as quickly as possible. Workaround: Email Support is operational. If you require assistance, please send an email to [email protected]. We sincerely apologize for this disruption and thank you for your patience. We will provide an update as soon as the upstream issue is resolved.
- monitoring Oct 20, 2025, 11:23 PM UTC
Services have recovered and are now in a monitoring state. While our platform provider (AWS) continues backend work to fully restore their infrastructure, all support contact functionalities are operating normally.
- resolved Oct 21, 2025, 02:06 AM UTC
This incident has been resolved.
Minor June 12, 2025 6/12/2025 4h 3m U-Series POS App and HQ
Started Jun 12, 2025, 07:13 PM UTC· resolved Jun 12, 2025, 11:17 PM UTC
- investigating Jun 12, 2025, 07:13 PM UTC
We’re currently experiencing disruptions to our point of sale system due to an incident with our cloud provider. We will provide additional updates as they become available.
- monitoring Jun 12, 2025, 07:42 PM UTC
Our cloud provider's engineers are working to mitigate the issue. We have confirmation that services have recovered in some locations. We will continue to provide additional information as they become available.
- monitoring Jun 12, 2025, 09:40 PM UTC
Our cloud providers have mitigated the issues and expect full recovery in less than an hour. We will continue to provide additional information as it becomes available.
- resolved Jun 12, 2025, 11:17 PM UTC
This incident has been resolved.
Minor May 27, 2025 5/27/2025 hq.upserve.com Currently Unavailable 2h 32m U-Series POS App and HQ
Started May 27, 2025, 02:10 PM UTC· resolved May 27, 2025, 04:43 PM UTC
- identified May 27, 2025, 02:10 PM UTC
The U-Series team is aware of an issue with a third-party partner that is currently preventing access to hq.upserve.com. While we await updates from the partner, please use hq.breadcrumb.com or app.upserve.com to access your HQ Back Office. We will share more information as it becomes available. Thank you for your patience.
- resolved May 27, 2025, 04:43 PM UTC
This incident has been resolved.
Minor April 29, 2025 4/29/2025 Reporting Delay for a subset customers 3h 14m U-Series POS App and HQ
Started Apr 29, 2025, 08:41 PM UTC· resolved Apr 29, 2025, 11:56 PM UTC
- identified Apr 29, 2025, 08:41 PM UTC
Our engineering team has identified a problem affecting a subset of merchants experiencing issues with hq.upserve.com. As a result, your reports may be delayed. We are actively working on a resolution
- monitoring Apr 29, 2025, 11:29 PM UTC
Our engineering team has applied a fix for the issue causing a subset of merchants to have reporting delay. We have observed merchants return to normal operations. We will continue to monitor this issue before resolving.
- resolved Apr 29, 2025, 11:56 PM UTC
Since our last update, we have observed hq.upserve.com’s performance at normal levels and restaurants have returned to normal operation. This incident has been resolved.
Notice January 29, 2025 1/29/25 Online Ordering 2h 2m U-Series POS App and HQ
Started Jan 29, 2025, 06:01 PM UTC· resolved Jan 29, 2025, 08:03 PM UTC
- monitoring Jan 29, 2025, 06:01 PM UTC
The U-Series team is aware of an issue affecting performance for Online Ordering customers. We are actively investigating and will provide an update as soon as we have more information."
- resolved Jan 29, 2025, 08:03 PM UTC
This incident has been resolved.
Minor December 16, 2024 Payment Deposit Delays for merchants using Mobile Tap Readers 1d 3h U-Series Payments
Started Dec 16, 2024, 06:36 PM UTC· resolved Dec 17, 2024, 10:12 PM UTC
- identified Dec 16, 2024, 06:36 PM UTC
The Lightspeed Restaurant U-Series team is aware of an issue affecting a small number of customers using Mobile Tap readers, which may result in payment deposit delays for some transactions. The U-Series team is actively working on a fix and will ensure that any failed authorizations are captured.
- monitoring Dec 17, 2024, 03:40 PM UTC
A fix for the payment deposit delay affecting a small number of customers using Mobile Tap readers has been released in version 3.18.2 as of 12/17/24. Please update your terminals to prevent any further disruption to payments. The U-Series team is actively working to capture any failed authorizations caused by this issue.
- resolved Dec 17, 2024, 10:12 PM UTC
The U-Series team has attempted the capture of all affected payments caused by the issue impacting customers using Mobile Tap payments. We will continue monitoring and capturing any new affected payments over the next few days. This issue has been permanently resolved in version 3.18.2, which is now available for download on the App Store.
Major December 7, 2024 12/6/24 Increase in reports of terminals in offline mode 1h 23m U-Series POS App and HQ
Started Dec 07, 2024, 12:51 AM UTC· resolved Dec 07, 2024, 02:15 AM UTC
- investigating Dec 07, 2024, 12:51 AM UTC
We are currently investigating this issue.
- monitoring Dec 07, 2024, 01:36 AM UTC
We have observed merchants return to normal operations that had previously been operating in offline mode. We will continue to monitor this issue before resolving. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.
- resolved Dec 07, 2024, 02:15 AM UTC
Since our last update, we have observed merchants that had previously reported terminals in offline mode have returned to normal operation, and this incident is resolved. If you have any questions, please contact our support team via chat in-app or at help.upserve.com.