Brainbase Labs experienced a minor incident on June 30, 2026, lasting 50m. The incident has been resolved; the full update timeline is below.
Update timeline
- investigating Jun 30, 2026, 07:40 PM UTC
Between approximately 12:40 PM and 1:30 PM PDT, some customers may have experienced elevated latency and slower-than-usual agent responses on voice calls. Our team has addressed the underlying cause and latency has returned to normal levels. We are continuing to monitor the platform to confirm full recovery.
- resolved Jun 30, 2026, 08:30 PM UTC
This incident has been resolved. Response latency returned to normal as of approximately 1:30 PM PDT. We are continuing to actively monitor the platform to ensure stability.