Braathe incident

Innstillinger som er borte / loss of profile settings

Minor Resolved View vendor source →

Braathe experienced a minor incident on March 3, 2020 affecting Driftsstatus - Operational Status, lasting 1d 1h. The incident has been resolved; the full update timeline is below.

Started
Mar 03, 2020, 07:15 AM UTC
Resolved
Mar 04, 2020, 08:15 AM UTC
Duration
1d 1h
Detected by Pingoru
Mar 03, 2020, 07:15 AM UTC

Affected components

Driftsstatus - Operational Status

Update timeline

  1. investigating Mar 03, 2020, 08:38 AM UTC

    Noen av våre brukere som bruker Citrix opplever at innstillinger på profilen er borte etter pålogging. Forsøk å logge av og på igjen. Hvis problemet vedvarer ta kontakt med [email protected] Some users using Citrix may experience loss of profile settings once logged in. Please log off and back in. If the problem persists, please reach out to [email protected]

  2. investigating Mar 03, 2020, 09:03 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Mar 03, 2020, 08:39 PM UTC

    A fix has been implemented and we are monitoring the results.

  4. resolved Mar 04, 2020, 08:15 AM UTC

    Enkelte brukere opplevde tirsdag 3.3.2020 fra ca. kl. 08:30 at de manglet personlige innstillinger i sitt Citrix skrivebord. For de fleste løste det seg ved å logge ut og inn igjen. Det ble igangsatt omfattende feilsøking etter at det ble konstatert symptomer. Ca. kl. 18:00 ble det utført en feilretting i underliggende systemer med etterfølgende grundig testing. Under observasjon av driftstilstand i løpet av i tirsdag kveld samt onsdag morgen har ikke feilen forekommet på nytt. Vi beklager ulemper feilen har medført for rammede brukere. --- Starting at approximately 08.30 in the morning of Tuesday, March 3rd 2020, some users on Citrix experienced loss of profile settings. For most users this was resolved by logging off and back on. We initiated thorough troubleshooting immediately upon registering the symptoms. At about 18.00, Tuesday, we implemented a change in an underlying support system and stress tested the new environment. With close monitoring post-change, the error has not been observed Tuesday night nor Wednesday morning. We apologize for any inconvenience this may have caused for the affected users.