Bouncer incident

API unavailable and higher % of unknown results

Major Resolved View vendor source →

Bouncer experienced a major incident on July 26, 2023 affecting APP https://app.usebouncer.com and API, lasting 7h 40m. The incident has been resolved; the full update timeline is below.

Started
Jul 26, 2023, 11:10 PM UTC
Resolved
Jul 27, 2023, 06:50 AM UTC
Duration
7h 40m
Detected by Pingoru
Jul 26, 2023, 11:10 PM UTC

Affected components

APP https://app.usebouncer.comAPI

Update timeline

  1. investigating Jul 26, 2023, 11:10 PM UTC

    From 6PM UTC Bouncer's API rest endpoints returned response 503 Service Unavailable for most of the requests. Results were also affected returning higher % of unknown statuses during that time. Our team is investigating the issue.

  2. monitoring Jul 26, 2023, 11:28 PM UTC

    Root cause has been found and eliminated. Our team will continue to monitor situation and take steps to prevent such events in the future. DNS misconfiguration caused unusually high load on our API which in turn caused it's failures. This problem has been fixed.

  3. resolved Jul 27, 2023, 06:50 AM UTC

    This incident has been fully resolved.