Bouncer incident

Limited capabilities to verify certain types of email addresses

Major Resolved View vendor source →

Bouncer experienced a major incident on December 6, 2023 affecting APP https://app.usebouncer.com and API, lasting 8d 4h. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2023, 10:19 AM UTC
Resolved
Dec 14, 2023, 02:39 PM UTC
Duration
8d 4h
Detected by Pingoru
Dec 06, 2023, 10:19 AM UTC

Affected components

APP https://app.usebouncer.comAPI

Update timeline

  1. identified Dec 04, 2023, 08:37 AM UTC

    Part of our infrastructure is unable to verify certain types of email addresses. Because of that higher than normal percentage of results with "unknown" status will be returned, and overall system throughput will be lower until this issue is resolved.

  2. identified Dec 05, 2023, 09:15 AM UTC

    Our team has been working hard to solve the issue. Situation is stabilised, however system’s capacity is still reduced.

  3. identified Dec 06, 2023, 10:19 AM UTC

    Our product department is still resolving the root problem and determining why Spamhaus is blocking our IPs. Still, the good news is we have managed to restore the full operational efficiency of the system, so currently, Bouncer is able to verify emails of all providers. If you hit any issues, please let us know: [email protected]

  4. resolved Dec 14, 2023, 02:39 PM UTC

    System is fully operational. Both when it comes to coverage and the performance.