Bottomline incident
PTX Payments (BT1) - Service Disruption - PRODUCTION - WT 76600
Bottomline experienced a minor incident on October 13, 2026 affecting Payments (BT1), lasting 8h 15m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Oct 13, 2026, 08:23 AM UTC
Incident Update The Bottomline Global Incident Team have taken action to resolve a further issue that was impacting the PTX payments (BT1) service. The issue is understood to be resolved and the PTX Payments (BT1) service is now operating as normal. What action do customers need to take? Customers are advised to continue their normal use of the PTX Payments (BT1) service. A small number of customers experienced submissions becoming stuck in an IMPORTING status between 22:30 yesterday and 03:00 this morning. Impacted customers will be contacted by the PTX support team. What happens next? Provided the PTX payments (BT1) service continues to operate as normal, then there will be no further updates until a final update is sent to confirm that the issue has been closed. Should you need any further advice or assistance, please do not hesitate to contact the PTX support team through the usual channels. Thank you Bottomline PTX https://support.bottomline.com/
- resolved Oct 13, 2026, 04:38 PM UTC
Incident Update The Bottomline Global Incident Team have confirmed that PTX Payments service is operating as normal and the incident has now been formally closed. What action do customers need to take? Customers are advised to continue their normal use of PTX Payments. Should any further issues be encountered, or if you need any further advice or assistance, then please do not hesitate to contact the PTX Support team through the usual channels. What happens next? This is the final update regarding this incident. Thank you Bottomline PTX https://support.bottomline.com