Boostlingo experienced a minor incident on June 12, 2020 affecting Boostlingo SMS and Boostlingo Network Traversal Service, lasting 29m. The incident has been resolved; the full update timeline is below.
Affected components
Boostlingo SMSBoostlingo Network Traversal Service
Update timeline
- investigating Jun 12, 2020, 02:23 PM UTC
Investigating an issue with push notifications preventing calls from gracefully ending.
- monitoring Jun 12, 2020, 02:38 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jun 12, 2020, 02:41 PM UTC
We are continuing to monitor for any further issues.
- resolved Jun 12, 2020, 02:52 PM UTC
An edge server provisioned for our push service at 0500 UTC was incorrectly configured, resulting in elevated errors from our API for a small subset of users. We have remove the incorrectly provisioned server from our pool.