Boostlingo incident

Limited Access to Boostlingo Portal, Voice and Video Services

Minor Resolved View vendor source →

Boostlingo experienced a minor incident on August 13, 2021 affecting Boostllingo Voice IVR and Boostlingo Interpreter Portal and 1 more component, lasting 17h 24m. The incident has been resolved; the full update timeline is below.

Started
Aug 13, 2021, 08:43 PM UTC
Resolved
Aug 14, 2021, 02:08 PM UTC
Duration
17h 24m
Detected by Pingoru
Aug 13, 2021, 08:43 PM UTC

Affected components

Boostllingo Voice IVRBoostlingo Interpreter PortalBoostlingo Group RoomsBoostlingo Requestor PortalBoostlingo Communication REST APIBoostlingo Network Traversal ServiceBoostlingo Speech Recognition

Update timeline

  1. investigating Aug 13, 2021, 08:43 PM UTC

    Our monitoring systems have detected a potential decrease in availability for Boostlingo web services. The Boostlingo team is currently investigating and will post updates to the status page as more information becomes available.

  2. identified Aug 13, 2021, 08:50 PM UTC

    The Boostlingo team have identified an issue leading to a decrease in connectivity for web services . During this time, the Boostlingo web portal as well as voice and video services may become slow/unavailable. We are working to restore connectivity and will post further updates to our status page.

  3. monitoring Aug 13, 2021, 08:56 PM UTC

    We want to make you aware that our team have implemented a fix for an ongoing issue causing the Boostlingo web portal as well as voice and video services to become slow/unavailable. Boostlingo’s internal team is monitoring the fix to ensure that all systems have returned to normal and will post an update to the status page once we have verified that the issue is resolved.

  4. identified Aug 13, 2021, 09:05 PM UTC

    The Boostlingo team have identified an issue leading to a decrease in connectivity for web services . During this time, the Boostlingo web portal as well as voice and video services may become slow/unavailable. We are working to restore connectivity and will post further updates to our status page.

  5. monitoring Aug 13, 2021, 11:21 PM UTC

    We want to make you aware that our team have implemented a fix for an ongoing issue causing the Boostlingo web portal as well as voice and video services to become slow/unavailable. Boostlingo’s internal team is monitoring the fix to ensure that all systems have returned to normal and will post an update to the status page once we have verified that the issue is resolved.

  6. monitoring Aug 14, 2021, 02:45 AM UTC

    We are continuing to monitor for any further issues.

  7. resolved Aug 14, 2021, 02:08 PM UTC

    This incident has been resolved.