Boostlingo incident

Limited Access to Boostlingo Portal, Voice and Video Services

Minor Resolved View vendor source →

Boostlingo experienced a minor incident on December 10, 2021 affecting Boostlingo SMS and Boostllingo Voice IVR and 1 more component, lasting 2h 17m. The incident has been resolved; the full update timeline is below.

Started
Dec 10, 2021, 08:57 PM UTC
Resolved
Dec 10, 2021, 11:14 PM UTC
Duration
2h 17m
Detected by Pingoru
Dec 10, 2021, 08:57 PM UTC

Affected components

Boostlingo SMSBoostllingo Voice IVRBoostlingo Interpreter PortalBoostlingo Group RoomsBoostlingo EMail API v3Boostlingo Requestor PortalBoostlingo Communication REST APIBoostlingo Network Traversal ServiceBoostlingo Speech Recognition

Update timeline

  1. investigating Dec 10, 2021, 08:57 PM UTC

    Our monitoring systems have detected a potential decrease in the availability of Boostlingo web, voice, and video services. The Boostlingo team is currently investigating and will post updates to the status page as more information becomes available.

  2. identified Dec 10, 2021, 09:06 PM UTC

    The Boostlingo team has identified an issue leading to a decrease in connectivity for web services. During this time, the Boostlingo web portal, as well as voice and video services, may become slow/unavailable. We are working to restore connectivity and will post further updates to our status page. More information pertaining to the issue is detailed here: https://status.twilio.com/incidents/ztxfwntyhgqd

  3. monitoring Dec 10, 2021, 09:08 PM UTC

    We want to make you aware that our team has implemented a fix for an ongoing issue causing the Boostlingo web portal as well as voice and video services to become slow/unavailable. Boostlingo’s internal team is monitoring the fix to ensure that all systems have returned to normal and will post an update to the status page once we have verified that the issue is resolved. More information detailing the issue is listed here: https://status.twilio.com/incidents/ztxfwntyhgqd

  4. resolved Dec 10, 2021, 11:14 PM UTC

    Great news! The Boostlingo team have verified that all web, voice, and video services have returned to normal and no additional service disruptions are being observed. We will write a postmortem for the issue and post it to our status page once our team has had an opportunity to further discuss the event. Boostlingo Status Page: status.boostlingo.com