Boostlingo experienced a major incident on March 22, 2022 affecting Boostllingo Voice IVR and Boostlingo Group Rooms and 1 more component, lasting 34m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 22, 2022, 04:31 PM UTC
We've become aware of a potential issue with Boostlingo calls. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.
- identified Mar 22, 2022, 04:43 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 22, 2022, 04:43 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 22, 2022, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 22, 2022, 05:06 PM UTC
This incident has been resolved.
- postmortem Mar 23, 2022, 07:07 PM UTC
Our cloud communication provider reported issues effecting Programmable Voice and Video calls for all clients. This was initially reported on Mar 22, 2022 - 09:09 PDT. This issue persisted until Mar 22, 2022 - 09:58 PDT when all services returned to normal operation. Monitoring continued until Mar 22, 2022 - 10:55 PDT, when the incident was finally closed on their end.