Boostlingo incident

Limited Access to Boostlingo Portal

Minor Resolved View vendor source →

Boostlingo experienced a minor incident on August 29, 2022 affecting Boostlingo SMS and Boostllingo Voice IVR and 1 more component, lasting 4h 31m. The incident has been resolved; the full update timeline is below.

Started
Aug 29, 2022, 07:12 PM UTC
Resolved
Aug 29, 2022, 11:44 PM UTC
Duration
4h 31m
Detected by Pingoru
Aug 29, 2022, 07:12 PM UTC

Affected components

Boostlingo SMSBoostllingo Voice IVRBoostlingo Interpreter PortalBoostlingo Group RoomsBoostlingo EMail API v3Boostlingo Requestor PortalBoostlingo Communication REST APIBoostlingo Network Traversal ServiceBoostlingo Speech Recognition

Update timeline

  1. investigating Aug 29, 2022, 07:12 PM UTC

    We are currently investigating this issue.

  2. investigating Aug 29, 2022, 07:13 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 29, 2022, 07:17 PM UTC

    We are continuing to investigate this issue.

  4. monitoring Aug 29, 2022, 07:47 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Aug 29, 2022, 11:44 PM UTC

    Database locking failures due to a provider's system misbehaving which resulted in degraded performance for a few minutes. Call volume was temporarily affected. All services are fully operational.