Boostlingo incident

Connectivity Issues in North America

Notice Resolved View vendor source →

Boostlingo experienced a notice incident on May 11, 2023 affecting Boostllingo Voice IVR and Boostlingo Interpreter Portal and 1 more component, lasting 3h 10m. The incident has been resolved; the full update timeline is below.

Started
May 11, 2023, 02:42 PM UTC
Resolved
May 11, 2023, 05:52 PM UTC
Duration
3h 10m
Detected by Pingoru
May 11, 2023, 02:42 PM UTC

Affected components

Boostllingo Voice IVRBoostlingo Interpreter PortalBoostlingo Group RoomsBoostlingo Requestor PortalBoostlingo Communication REST APIBoostlingo Network Traversal ServiceBoostlingo Speech Recognition

Update timeline

  1. investigating May 11, 2023, 02:42 PM UTC

    We are investigating reports of connectivity issues in the North America region.

  2. monitoring May 11, 2023, 03:14 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 11, 2023, 05:52 PM UTC

    This incident has been resolved.

  4. postmortem May 12, 2023, 03:38 PM UTC

    A client improperly utilized our API, leading to numerous open DB connections and intermittent issues. The client's failure to close connections led to resource exhaustion and degraded performance. We implemented connection management protocols and will enhance monitoring and prevention measures.