Boostlingo incident

Connectivity issues in North America

Notice Resolved View vendor source →

Boostlingo experienced a notice incident on May 16, 2023 affecting Boostllingo Voice IVR and Boostlingo Interpreter Portal and 1 more component, lasting 1h 50m. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 02:11 PM UTC
Resolved
May 16, 2023, 04:02 PM UTC
Duration
1h 50m
Detected by Pingoru
May 16, 2023, 02:11 PM UTC

Affected components

Boostllingo Voice IVRBoostlingo Interpreter PortalBoostlingo Group RoomsBoostlingo Requestor PortalBoostlingo Communication REST APIBoostlingo Network Traversal ServiceBoostlingo Speech Recognition

Update timeline

  1. investigating May 16, 2023, 02:11 PM UTC

    We are investigating reports of connectivity issues in the North America region.

  2. monitoring May 16, 2023, 02:41 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved May 16, 2023, 04:02 PM UTC

    This incident has been resolved.

  4. postmortem May 17, 2023, 10:20 PM UTC

    We experienced a series of database deadlocks that caused several services to lose access to the database and required a restart. The occurrence of deadlock situations in database tables resulted in numerous queries timing out, ultimately leading to several services losing database access and requiring a restart. The identified queries responsible for locking the tables were rectified, and additional indexes were incorporated to enhance performance concerning the updated queries.