Boostlingo incident

EU Server unable to service inbound web requests

Major Resolved View vendor source →

Boostlingo experienced a major incident on June 27, 2024, lasting —. The incident has been resolved; the full update timeline is below.

Started
Jun 27, 2024, 11:40 PM UTC
Resolved
Jun 25, 2024, 09:00 AM UTC
Duration
—
Detected by Pingoru
Jun 27, 2024, 11:40 PM UTC

Update timeline

  1. resolved Jun 27, 2024, 11:40 PM UTC

    We experienced a temporary disruption in our EU server regions due to a configuration update issue. This caused a delay in the replacement of some system components, which eventually resulted in no ability to service new incoming web requests.

  2. postmortem Jun 27, 2024, 11:42 PM UTC

    At 1:51 A.M. PT we experienced a temporary disruption in our EU server regions due to a configuration update issue. This caused a delay in the replacement of some system components, which eventually resulted in no ability to service new incoming web requests. Our team modified the configuration retention policy to never revoke older images and deployed a new image. This resolved the issue as of 4:46 A.M. PT. We have also updated the configuration so no production images will ever be removed. We’ve also added additional monitors to detect any similar occurrence in the future. Our team will continue to make process improvements to ensure timely response to any issues like this in the future. If you have any questions, please reach out to your Account Manager or our support team at [[email protected]](mailto:[email protected]).