Boost Commerce incident

Search & Filter API partial outage

Major Resolved View vendor source →

Boost Commerce experienced a major incident on December 15, 2021 affecting Search & Filter API, lasting 18m. The incident has been resolved; the full update timeline is below.

Started
Dec 15, 2021, 04:02 PM UTC
Resolved
Dec 15, 2021, 04:21 PM UTC
Duration
18m
Detected by Pingoru
Dec 15, 2021, 04:02 PM UTC

Affected components

Search & Filter API

Update timeline

  1. investigating Dec 15, 2021, 04:02 PM UTC

    We are experiencing a drop in frontend api requests, we are investigating.

  2. identified Dec 15, 2021, 04:10 PM UTC

    Just figured out that we are affected by the internet connectivity issue of our cloud provider AWS in Oregon https://status.aws.amazon.com/

  3. resolved Dec 15, 2021, 04:21 PM UTC

    The issue has been resolved and the service is operating normally.