Boost Commerce incident

Degraded performance in filter & search requests

Minor Resolved View vendor source →

Boost Commerce experienced a minor incident on May 13, 2022 affecting Search & Filter API, lasting 8h 5m. The incident has been resolved; the full update timeline is below.

Started
May 13, 2022, 09:09 AM UTC
Resolved
May 13, 2022, 05:14 PM UTC
Duration
8h 5m
Detected by Pingoru
May 13, 2022, 09:09 AM UTC

Affected components

Search & Filter API

Update timeline

  1. investigating May 13, 2022, 09:09 AM UTC

    We are experiencing partially slow filter & search requests. It would affect some stores. We are investigating.

  2. monitoring May 13, 2022, 11:10 AM UTC

    We have scale more data nodes to mitigate the issue, system should be back to normal. We will keep monitoring.

  3. identified May 13, 2022, 02:56 PM UTC

    We have identified the root cause and are working to fix it and restore the system.

  4. identified May 13, 2022, 03:04 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring May 13, 2022, 03:36 PM UTC

    All premium stores should be back to normal by now. We also seeing improvement in standard stores.

  6. resolved May 13, 2022, 05:14 PM UTC

    This incident has been resolved.