Boost Commerce incident

Sync System failed downloading data from Shopify

Major Resolved View vendor source →

Boost Commerce experienced a major incident on February 18, 2023 affecting Data Sync, lasting 1h 14m. The incident has been resolved; the full update timeline is below.

Started
Feb 18, 2023, 07:06 AM UTC
Resolved
Feb 18, 2023, 08:21 AM UTC
Duration
1h 14m
Detected by Pingoru
Feb 18, 2023, 07:06 AM UTC

Affected components

Data Sync

Update timeline

  1. investigating Feb 18, 2023, 07:06 AM UTC

    We are working with Shopify support

  2. monitoring Feb 18, 2023, 07:25 AM UTC

    The issue has been mitigated and we are monitoring

  3. resolved Feb 18, 2023, 08:21 AM UTC

    The Sync system is back to normal. We continue to work with Shopify Support to figure out the root cause.