Boost Commerce experienced a minor incident on November 27, 2021 affecting Data Sync, lasting 1d 10h. The incident has been resolved; the full update timeline is below.
Affected components
Data Sync
Update timeline
- investigating Nov 27, 2021, 02:13 PM UTC
We are having issue related to increased latency and error rates in AWS SNS (Simple Notification Service) service. Store data sync would be delayed due to this. We will provide more information as we continue to investigate. Only data sync is impacted, other services still working as normal
- investigating Nov 27, 2021, 02:16 PM UTC
We are starting to see improved SNS API success rates and latency, and are working towards full recovery.
- investigating Nov 27, 2021, 02:52 PM UTC
We are continuing to investigate this issue.
- investigating Nov 27, 2021, 02:53 PM UTC
The issue has been resolved and the service is operating normally.
- resolved Nov 29, 2021, 01:10 AM UTC
This incident has been resolved.