Boost Commerce incident

Error Sync for some stores

Major Resolved View vendor source →

Boost Commerce experienced a major incident on December 8, 2021 affecting Data Sync, lasting 15m. The incident has been resolved; the full update timeline is below.

Started
Dec 08, 2021, 01:45 PM UTC
Resolved
Dec 08, 2021, 02:00 PM UTC
Duration
15m
Detected by Pingoru
Dec 08, 2021, 01:45 PM UTC

Affected components

Data Sync

Update timeline

  1. investigating Dec 08, 2021, 01:45 PM UTC

    We are currently working on fixing an issue that cause sync error for some stores.

  2. resolved Dec 08, 2021, 02:00 PM UTC

    There a some servers were partially down, impacting the functionalities of stores in those servers. We fixed the issue, system should be back to normal now