Boost Commerce incident

Shopify Admin App is not accessible

Major Resolved View vendor source →

Boost Commerce experienced a major incident on December 31, 2021 affecting Shopify Admin App, lasting 26m. The incident has been resolved; the full update timeline is below.

Started
Dec 31, 2021, 01:57 AM UTC
Resolved
Dec 31, 2021, 02:24 AM UTC
Duration
26m
Detected by Pingoru
Dec 31, 2021, 01:57 AM UTC

Affected components

Shopify Admin App

Update timeline

  1. investigating Dec 31, 2021, 01:57 AM UTC

    Currently Shopify Admin App that is not accessible, we are investigating

  2. monitoring Dec 31, 2021, 02:05 AM UTC

    The root cause has been identified and fixed. We are monitoring.

  3. resolved Dec 31, 2021, 02:24 AM UTC

    The issue has been resolved. The root cause is that one of our subdomain's certificate was failed to renew, we have fixed it and have it configured properly so that it won't happen again.