Boords incident

Increased rate of 500 errors

Major Resolved View vendor source →

Boords experienced a major incident on November 16, 2021 affecting Boords Web App, lasting 5h 14m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2021, 09:05 AM UTC
Resolved
Nov 16, 2021, 02:20 PM UTC
Duration
5h 14m
Detected by Pingoru
Nov 16, 2021, 09:05 AM UTC

Affected components

Boords Web App

Update timeline

  1. investigating Nov 16, 2021, 10:05 AM UTC

    We're seeing an increased rate of 500 errors resulting in issues throughout the app (especially logging in). We're investigating the cause.

  2. investigating Nov 16, 2021, 10:31 AM UTC

    We are continuing to investigate this issue.

  3. identified Nov 16, 2021, 11:01 AM UTC

    We traced the problem to one of our vendors, who are having a service outage at the moment, we're monitoring the situation and are attempting to find workarounds.

  4. monitoring Nov 16, 2021, 11:36 AM UTC

    We've implemented a fix, and the app should be operational again. We're monitoring the results.

  5. monitoring Nov 16, 2021, 11:55 AM UTC

    (updated the operational status on the status page)

  6. resolved Nov 16, 2021, 02:20 PM UTC

    This incident has been resolved.