Booqable incident

Unable to view or search for products

Major Resolved View vendor source →

Booqable experienced a major incident on November 4, 2020 affecting Web application and Search engine, lasting 3h 53m. The incident has been resolved; the full update timeline is below.

Started
Nov 04, 2020, 03:09 PM UTC
Resolved
Nov 04, 2020, 07:03 PM UTC
Duration
3h 53m
Detected by Pingoru
Nov 04, 2020, 03:09 PM UTC

Affected components

Web applicationSearch engine

Update timeline

  1. identified Nov 04, 2020, 03:09 PM UTC

    We have identified an issue with the product search. No data has been lost.

  2. identified Nov 04, 2020, 04:39 PM UTC

    Our product search is reindexing all search data again. Products should start showing up again soon.

  3. monitoring Nov 04, 2020, 06:16 PM UTC

    Our product search has reindexed all data again. We are monitoring if there are still any issues.

  4. resolved Nov 04, 2020, 07:03 PM UTC

    This incident has been resolved.