Booqable experienced a major incident on November 17, 2020 affecting Search engine, lasting 3h 18m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Nov 17, 2020, 07:48 PM UTC
We're currently investigating an issue where our search engine is failing. We will keep you updated here.
- identified Nov 17, 2020, 07:58 PM UTC
The issue has been identified and our search engine hosting provider has been contacted. We're currently waiting for a response.
- identified Nov 17, 2020, 09:33 PM UTC
We're currently working hard on restoring search functionality. Most things in Booqable except filtering & the Dashboard should work again now. Basic searching should be working now.
- monitoring Nov 17, 2020, 10:18 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Nov 17, 2020, 10:23 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 17, 2020, 10:24 PM UTC
We are continuing to monitor for any further issues.
- monitoring Nov 17, 2020, 10:24 PM UTC
We are continuing to monitor for any further issues.
- resolved Nov 17, 2020, 11:06 PM UTC
This incident has been resolved.