BookNook experienced a major incident on August 15, 2022 affecting API, lasting 1h 11m. The incident has been resolved; the full update timeline is below.
Affected components
API
Update timeline
- monitoring Aug 15, 2022, 10:49 PM UTC
From approximately 22:07-22:23 UTC (3:07-3:23 Pacific Time), the availability of the BookNook app dropped below acceptable levels. The engineering team was notified and quickly determined that the root cause was related to a routing issue within our cloud infrastructure provider. The system has recovered and we are not anticipating any further issues at this time.
- resolved Aug 16, 2022, 05:02 AM UTC
This incident has been resolved.