BombBomb experienced a minor incident on December 3, 2021 affecting Web Application, lasting 3h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 03, 2021, 02:45 PM UTC
Email delivery is slightly delayed as we investigate an issue with our systems.
- monitoring Dec 03, 2021, 02:57 PM UTC
We have rebooted our system. Email delivery is starting up again but is still delayed.
- investigating Dec 03, 2021, 03:34 PM UTC
We are still experiencing delays in email delivery and web application performance. We are investigating the continued slow down.
- monitoring Dec 03, 2021, 03:48 PM UTC
Email delivery and web application performance are improving. We have identified the issue and will monitor the performance of the application.
- monitoring Dec 03, 2021, 04:03 PM UTC
The web application and email delivery are operating well. We will leave this incident open as we monitor performance.
- monitoring Dec 03, 2021, 04:49 PM UTC
The web application's performance is running slowly. Our engineers are continuing to monitor the system.
- investigating Dec 03, 2021, 05:12 PM UTC
The database is still experiencing performance issues. We are investigating what else is causing the issues.
- investigating Dec 03, 2021, 05:22 PM UTC
We've disabled our email tracking pages temporarily while we work through database performance issues.
- investigating Dec 03, 2021, 05:49 PM UTC
Performance is still degraded, however, the database is showing signs of improvement.
- investigating Dec 03, 2021, 06:22 PM UTC
The database has recovered and our application performance is green. Our email tracking pages and metrics are still disabled.
- resolved Dec 03, 2021, 06:28 PM UTC
We have enabled our email tracking pages and metrics. Our system is running as normal. This incident is resolved.