BombBomb incident

Login issues

Major Resolved View vendor source →

BombBomb experienced a major incident on June 13, 2023 affecting Web Application and Chrome Extension and 1 more component, lasting 3h 19m. The incident has been resolved; the full update timeline is below.

Started
Jun 13, 2023, 07:12 PM UTC
Resolved
Jun 13, 2023, 10:31 PM UTC
Duration
3h 19m
Detected by Pingoru
Jun 13, 2023, 07:12 PM UTC

Affected components

Web ApplicationChrome ExtensioniOS AppAndroid AppAPIVideo RecordingVideo Uploading

Update timeline

  1. investigating Jun 13, 2023, 07:12 PM UTC

    We are investigating issues with our login service. Initial indicators point to a more widespread issue with AWS. Services appear functional if you are already logged in.

  2. investigating Jun 13, 2023, 07:15 PM UTC

    Video processing will have degraded performance. We are continuing to investigate this issue.

  3. investigating Jun 13, 2023, 07:36 PM UTC

    AWS has indicated that they have identified the cause and are actively working to fix it.

  4. investigating Jun 13, 2023, 08:20 PM UTC

    We are continuing to investigate this issue.

  5. monitoring Jun 13, 2023, 08:41 PM UTC

    AWS is seeing improvements in their lambda service. On our end we are seeing restored ability to log in and access the app. We will continue testing and monitoring.

  6. monitoring Jun 13, 2023, 08:52 PM UTC

    We are continuing to monitor for any further issues.

  7. resolved Jun 13, 2023, 10:31 PM UTC

    This incident has been resolved.