BombBomb experienced a major incident on December 5, 2023 affecting Video Recording, lasting 3h 20m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Dec 05, 2023, 05:07 PM UTC
We are currently investigating an issue preventing our BombBomb recorder from loading due to an outage.
- identified Dec 05, 2023, 05:29 PM UTC
We have identified the issue causing the BombBomb Recorder not to load is due to an outage with Effects SDK. Our engineering teams are actively working on interventions. As a workaround, our BombBomb mobile app is recording successfully.
- identified Dec 05, 2023, 06:15 PM UTC
We are continuing to work on a fix for this issue.
- identified Dec 05, 2023, 06:58 PM UTC
We have released a temporary fix to allow the BombBomb Recorder to work without using Virtual Backgrounds. Our teams are investigating an intervention regarding the use of the BombBomb Screen recorder which appears to be working intermittently.
- resolved Dec 05, 2023, 08:28 PM UTC
This incident has been resolved, and our teams will monitor the functionality closely.