Bolt experienced a major incident on April 5, 2024, lasting —. The incident has been resolved; the full update timeline is below.
Update timeline
- resolved Apr 05, 2024, 10:38 PM UTC
Apr 5 , 22:38 UTC Resolved - The Cybersource payment authorization errors have been resolved. Merchants processing payments via Cybersource should not experience any further issues. If you have any questions or concerns, reach out at support.bolt.com. Apr 5 , 20:49 UTC Monitoring - We are seeing an increase in successful payment authorizations for Cybersource merchants. We will continue to monitor this and will provide another update shortly. If you have any questions or concerns, reach out at support.bolt.com. Apr 5 , 20:02 UTC Identified - Bolt is tracking an issue with one of our payment processing partners, Cybersource. During this period, Bolt merchants using Cybersource to process payments may see authorization failures. We will update this incident as we get more information. If you have any questions or concerns, reach out at support.bolt.com.