Bolt experienced a major incident on May 18, 2022 affecting Payment Processing, lasting 26m. The incident has been resolved; the full update timeline is below.
Affected components
Payment Processing
Update timeline
- identified May 18, 2022, 12:40 AM UTC
One of our payment processors (NMI) is experiencing a downtime. Any Bolt merchant processing payments via NMI will see payments fail during this period. We have reached out to them and will be working with them to resolve this issue. We will update this incident as we get more information
- identified May 18, 2022, 12:51 AM UTC
You can follow the incident on NMI's status page here: https://status.transactiongateway.com/incidents/spm64fl78g24
- resolved May 18, 2022, 01:07 AM UTC
NMI is responding to requests as expected. Merchants processing payments via NMI should not experience any issues.