Bolt experienced a notice incident on September 14, 2022 affecting Fraud Review, lasting 1h 31m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- monitoring Sep 14, 2022, 08:14 PM UTC
Bolt has identified an issue affecting our fraud engine that has resulted in an increased number of orders requiring manual review. While the underlying issue has been resolved, affected orders may remain in an "In Review" status for longer than is typical. We will follow up once all orders have been processed. For any questions or concerns, please reach out to Bolt support at [email protected].
- resolved Sep 15, 2022, 02:41 AM UTC
The issue impacting our fraud engine has been resolved as of 2:45 PT. All affected orders are now in their correct status. For any questions or concerns, please reach out to Bolt support at [email protected].