Bolt experienced a notice incident on September 20, 2022 affecting Email/SMS Notifications, lasting 30m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- identified Sep 20, 2022, 09:04 PM UTC
Bolt Shopper OTPs, SSO Account Registrations, Merchant Login Challenges and other email notifications are not being sent at this time. This is due to our email vendor (Mailgun) experiencing issues with their API (https://status.mailgun.com/incidents/w6wxfz28gnm1) . Mailgun has acknowledged the issue and we are working with them to resolve it. If you have questions, please email [email protected]
- identified Sep 20, 2022, 09:16 PM UTC
Mailgun appears to be recovering, we are continuing to monitor.
- identified Sep 20, 2022, 09:34 PM UTC
The Mailgun API is now fully operational and Bolt Email notifications are being sent. If you have any questions, please contact [email protected]
- resolved Sep 20, 2022, 09:34 PM UTC
This incident has been resolved.