Bolt incident

Sporadic delivery failures for non-USA OTP SMS messages

Minor Resolved View vendor source →

Bolt experienced a minor incident on November 16, 2022 affecting Bolt Accounts, lasting 7h 31m. The incident has been resolved; the full update timeline is below.

Started
Nov 16, 2022, 10:13 PM UTC
Resolved
Nov 17, 2022, 05:44 AM UTC
Duration
7h 31m
Detected by Pingoru
Nov 16, 2022, 10:13 PM UTC

Affected components

Bolt Accounts

Update timeline

  1. investigating Nov 16, 2022, 10:13 PM UTC

    We are seeing that some OTP messages are not being delivered to recipients who are outside of the United States. Our team is working to understand and resolve this issue.

  2. identified Nov 17, 2022, 03:54 AM UTC

    Our engineers have identified that the issue is with our third-party SMS provider, and we are working on a resolution. Please reach out to [email protected] if you have any questions.

  3. resolved Nov 17, 2022, 05:44 AM UTC

    We have implemented a fix and are not seeing sporadic failures for non-USA OTP SMS messages. We will continue to monitor the situation. Please reach out to [email protected] if you have any questions.