Bolt incident

Order Decisioning Delays

Minor Resolved View vendor source →

Bolt experienced a minor incident on November 25, 2022 affecting Fraud Review, lasting 2h 45m. The incident has been resolved; the full update timeline is below.

Started
Nov 25, 2022, 10:10 PM UTC
Resolved
Nov 26, 2022, 12:56 AM UTC
Duration
2h 45m
Detected by Pingoru
Nov 25, 2022, 10:10 PM UTC

Affected components

Fraud Review

Update timeline

  1. identified Nov 25, 2022, 10:10 PM UTC

    Bolt has identified an issue causing delays with fraud decisioning on transactions. This is causing some orders to be in an "in review" status for longer than normal. Checkout for customers is unaffected, and our team continues to investigate the situation. If you have any questions or concerns, please reach out to [email protected].

  2. resolved Nov 26, 2022, 12:56 AM UTC

    This incident is now resolved. If you have any questions or concerns, please reach out to Bolt Support at [email protected].