Bolt incident

Delay in Captured Orders for Merchants With Auto-Capture Enabled

Minor Resolved View vendor source →

Bolt experienced a minor incident on December 6, 2022 affecting Payment Processing, lasting 1h 6m. The incident has been resolved; the full update timeline is below.

Started
Dec 06, 2022, 10:53 PM UTC
Resolved
Dec 07, 2022, 12:00 AM UTC
Duration
1h 6m
Detected by Pingoru
Dec 06, 2022, 10:53 PM UTC

Affected components

Payment Processing

Update timeline

  1. identified Dec 06, 2022, 10:53 PM UTC

    Bolt has identified an issue that impacted merchants using auto-capture. From 1:17pm ET until 5:08pm ET, merchants may have seen orders remain in an 'Authorized' state longer than expected. As of 5:08pm ET, our team has fixed the cause of the issue and new orders will be captured as expected. Our team is working on capturing the orders placed during the incident and will provide an update when this is complete. If you have any questions or concerns, please reach out to Bolt Support at [email protected].

  2. resolved Dec 07, 2022, 12:00 AM UTC

    We have resolved the issue impacting transactions placed during this incident. If you have any questions or concerns, please reach out to Bolt Support at [email protected].