Bolt incident

Embedded One-Click Checkout for some BigCommerce customers

Minor Resolved View vendor source →

Bolt experienced a minor incident on May 16, 2023 affecting Checkout and BigCommerce Plugin, lasting 1d 11h. The incident has been resolved; the full update timeline is below.

Started
May 16, 2023, 06:24 AM UTC
Resolved
May 17, 2023, 05:57 PM UTC
Duration
1d 11h
Detected by Pingoru
May 16, 2023, 06:24 AM UTC

Affected components

CheckoutBigCommerce Plugin

Update timeline

  1. investigating May 16, 2023, 06:24 AM UTC

    We are investigating an issue that is causing checkout failure for all BigCommerce One Click integrations that are on the BigCommerce platform. We are working with the BigCommerce team to identify the issue and resolve it as quickly as possible. If you have any questions, please email us at [email protected]

  2. identified May 16, 2023, 04:22 PM UTC

    We have discovered the root cause of the issue and are in the process of building the fix. We expect to deploy early in the morning (PST) on May 17th, 2023. The failure rate is now intermittent. Additionally, we have identified a workaround - if shoppers reload the checkout page, they can successfully checkout. We recognize this is suboptimal, but this will provide an option for shoppers who are encountering this issue.

  3. resolved May 17, 2023, 05:57 PM UTC

    BigCommerce has deployed code fixes and this has resolved the issue. All BigCommerce sites should be functioning as expected. If you are experiencing any issues, please contact us at [email protected]